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Privacy Policy

How we collect, use, and protect your personal information

Last Updated: 15th January 2026

1. Introduction

Orbital Novae Ltd ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our construction risk analytics services.

2. Data Controller Information

The data controller for your personal information is:

3. Data We Collect

We collect various types of information to provide and improve our services. The data collection includes personal information you provide directly to us and information automatically collected through your use of our website and services.

3.1 Information You Provide

  • Contact details (name, email address, phone number, postal address)
  • Company information and job title
  • Project details and requirements
  • Communication preferences
  • Feedback and correspondence

3.2 Automatically Collected Information

  • Website usage data and analytics
  • IP address and location information
  • Browser type and device information
  • Pages visited and time spent on our website
  • Referral sources and search terms

4. How We Use Your Information

We use the information we collect for various purposes related to providing and improving our construction risk analytics services. The use of your data enables us to deliver personalised and effective solutions whilst maintaining the highest standards of service.

4.1 Service Provision

  • Delivering our construction risk analytics services
  • Processing enquiries and providing customer support
  • Creating and managing user accounts
  • Customising our services to your requirements

4.2 Communication and Marketing

  • Responding to your enquiries and requests
  • Sending service updates and important notifications
  • Providing marketing communications (with your consent)
  • Conducting surveys and gathering feedback

5. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

6. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

  • Consent: When you have given clear consent for specific processing activities
  • Contract: When processing is necessary for performing our services
  • Legitimate Interests: For business operations, security, and service improvement
  • Legal Obligation: When required by law or regulation

7. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • With service providers who assist in delivering our services
  • When required by law or legal process
  • To protect our rights, property, or safety
  • With your explicit consent

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our data retention practices ensure that we keep your information only for as long as needed whilst respecting your privacy rights.

8.1 Retention Periods

  • Client data: Duration of service relationship plus 7 years
  • Marketing communications: Until you unsubscribe or withdraw consent
  • Website analytics: 26 months (Google Analytics default)
  • Contact enquiries: 3 years from last contact

9. Your Rights

Under GDPR, you have several rights regarding your personal data. These rights empower you to control how your information is processed and ensure transparency in our data handling practices.

9.1 Individual Rights

  • Right of Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate information
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Request limitation of data processing
  • Right to Data Portability: Request transfer of your data
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent for consent-based processing

10. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, and regular security assessments.

11. International Data Transfers

We primarily process data within the United Kingdom and European Economic Area. If we transfer data outside these regions, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses.

12. Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

14. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us using the following information:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data appropriately.

15. Governing Law

This Privacy Policy is governed by the laws of Scotland and the United Kingdom. Any disputes arising from this policy will be subject to the jurisdiction of the Scottish courts.